Frequently Asked Questions

Using the power of LED technology, this medical grade device will help target spots, blemishes, lines and wrinkles over the entire face. This is an at-home, hands-free, wearable device with removable eye protection and pharmaceutical grade silicone that uses proven wavelengths of light: 465nm blue, 633nm red light, and 850nm near-infrared. These wavelengths have been shown in clinical studies to reduce the appearance of blemishes, stimulate collagen and elastin production, and improve blood flow. 

The device contains 3 mode settings.

1. Anti Acne – Blue 465nm + Near-Infrared 850nm. 30mw/cm2. Time: 10 mins.
2. Acne Repair – Blue 465nm + Red 630nm. 40mw/cm2. Time: 10 mins.
3. Cell Rejuvenation – Red 630nm + 850nm. 30mw/cm2. Time: 10 mins.

Anti Acne mode is best for pustular acne as the blue light acts to neutralise acne causing bacteria and eliminates P.acnes bacteria.  For adult acne, the best mode is Acne Repair as it has blue and red lights combined.

Skin Rejuvenation is the best mode for anti ageing with both red and near-infrared lights combined to boost collagen and elastin production. 

Skin Rejuvenation is the best mode for dermatitis and eczema with both red and near-infrared lights combined to boost collagen and elastin production to aid skin healing. 

Yes – for best results treat 3 times a week for a minimum of 6 weeks. Maintenance treatment should be carried out as required, according to lifestyle and skin condition. 

Here’s some information that you need to know:

• DO NOT use to treat any other conditions apart from those listed in the indications for use. This device has not been tested for any other conditions than those listed, and the risk is unknown.
• DO NOT use this device if you are pregnant, planning on becoming pregnant or breastfeeding. This device has NOT been tested on pregnant or breast-feeding women and therefore the risk to the foetus, neonate or pregnant women is unknown.
• DO NOT use this device if you suffer from Lupus erythematosus, photosensitive eczema or Albinism. If you use this device system to treat Lupus erythematosus, photosensitive eczema or Albinism you may cause a severe skin reaction.
• DO NOT use this device if you suffer from any photosensitive disorder (sensitisation to light). If you use this device and you suffer from a photosensitive disorder you may cause a severe skin reaction.
• DO NOT use the device if you suffer from light-induced headaches or epilepsy.
• DO NOT use the device if you suffer from any genetic conditions of the eye.
• DO NOT use this device if you are taking any medication that can cause photosensitivity. If you use this device and you are taking any medication that can cause photosensitivity you may cause a severe skin reaction.

NOTE: We recommend if you are a Fitzpatrick 3 and using the blue light modes to be using a pigment inhibitor.

NOTE: Photosensitivity is a common side effect of various medications. These can include certain antibiotics, chemotherapy drugs, and diuretics. If you are unsure about any medication you may be taking consult your healthcare provider.

NOTE: Other substances not listed here can also cause photosensitivity. Common examples of these substances are: St John’s Wort, Coal tar, deodorants, antibacterial soaps, artificial sweeteners, naphthalene (mothballs), petroleum products, brightening agents found in laundry detergent, and cadmium sulphide (a chemical injected into the skin during tattooing)

If you are using prescriptive levels of Retin A such as Tretinoin we DO NOT recommend the use of Trudermal Glow. Retin A should be discontinued for at least 7 days before using Trudermal Glow.

When using skincare products containing retinol, please be guided and read the skincare’s instructions carefully for any warnings and precautions in relation to sensitivities to light. 

This device has NOT been tested on pregnant or breast-feeding women and therefore the risk to the foetus, neonate or pregnant women is unknown. We would not recommend using Trudermal Glow without medical advice. 

Yes Glow is completely portable and battery powered so you can easily move around while wearing it. You only need to plug it in to recharge the battery. 

First time charging:

This device uses a Lithium ion polymer battery. When in the charging mode the TRUDERMAL Glow will not illuminate.

• Before use it is important to fully charge the TRUDERMAL Glow LED Light Therapy Mask battery.
• To charge this device insert the micro USB cable into the controller. Insert the USB connector into the USB port of the mains power supply.
• The device will take around 6 hours to charge. Each charge is sufficient for 20 treatments.
• When charge has run out, the LED lights will not switch on.

Cleaning your Device

• Clean the transparent (face side) of the mask and rear with a water-based wipe or damp clean cloth. Stubborn stains can be removed by wiping gently with 70% alcohol.
• DO NOT use any other cleansing products as these may damage the plastics.

Care and Maintenance

• Store the device at room temperature in dry conditions. Use the carry bag provided.
• Avoid storing the device in dusty conditions, in direct sunlight or in damp and humid conditions.
• This device contains no serviceable parts.
• Before each use, with the device switched off, clean the face mask following the cleaning instructions below.

Trudermal Glow is TGA approved for safety and effectiveness for all skin types. Trudermal Glow conforms to all international testing standards for safety, including eye safety.

Always try troubleshooting as below. If these actions fail to fix the problem, or the problem reoccurs, and your device is within the warranty period please contact us team@trudermal.com.au.

DO NOT attempt to investigate any further.
DO NOT attempt to modify the device in any way. The device has NO parts you can repair yourself.

PROBLEM #1 –  No blue or red light from the device.
POSSIBLE CAUSE – Not charged.
SOLUTION – Plug the controller to the charger making sure that the connectors are attached and leave charging.

PROBLEM #2 – No blue or red light from the device.
POSSIBLE CAUSE – Device connected to the mains.
SOLUTION – Unplug the micro USB connector from the controller.

PROBLEM #3 -LEDs do NOT turn OFF after 10 mins.
POSSIBLE CAUSE – The device is faulty.
SOLUTION – return to Trudermal.

PROBLEM #4 -LEDs flicker during treatment.
POSSIBLE CAUSE – The device is faulty.
SOLUTION – Return to Trudermal.

Under normal use this product is guaranteed for 12 months after its original purchase date against manufacturing defects in materials or workmanship. This warranty extends only to the original purchaser. If the product should become faulty within the warranty period, contact us team@trudermal.com.au.